Terms of Service

Gnarly Tickets

Last updated: August 3, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

These Terms of Service (the “Terms”) are a legally binding agreement between you and Future Proof Collective, Inc. (doing business as Gnarly Tickets, House of Gnarly, and Harbor Blues Surf Supply) (“Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, applications, booking flows, event tools, and related products and services (collectively, the “Services”), including without limitation:

gnarlytickets.com, agent.gnarlytickets.com, learn.gnarlytickets.com, rent.gnarlytickets.com, demo.gnarlytickets.com, and related subdomains;
ticketed and free events created on the platform;
lessons, retreats, merchandise sales, group lesson packages, gear rentals, and board demos offered by us or our affiliates; and
communications we send by email, SMS/MMS, or other channels.

Our Privacy Policy at https://gnarlytickets.com/legal/privacy explains how we collect, use, and share personal information and is incorporated by reference. Product-specific waivers, rental agreements, cancellation policies, and checkout acknowledgments presented during booking are also incorporated into these Terms for the applicable purchase.

1. Our Role

1.1 Platform events

For events created by users (“Hosts”) on Gnarly Tickets, we provide technology to create event pages, sell or distribute tickets or registrations, communicate with attendees, and manage check-in. We are not the creator, organizer, or owner of Host-created events, and (except where we expressly state otherwise) we are not the seller of tickets or registrations for those events. The Host is responsible for the event, its accuracy, legality, safety, and fulfillment. A purchase of a Host-created ticket creates a contract primarily between the Host and the purchaser; we facilitate the transaction and payment processing.

1.2 Company-operated bookings

For surf lessons, group packages, rentals, demos, and other offerings that we operate under House of Gnarly, Gnarly Rentals, or Harbor Blues Surf Supply (collectively, “Company Bookings”), we are the merchant of record (or the operator of the activity) and the contract for that booking is between you and us, subject to these Terms and any applicable waiver or policy presented at checkout.

1.3 No guarantee of events or outcomes

We do not guarantee the quality, safety, legality, or success of any Host-created event, or that any Host or attendee will complete a transaction or attend. Contact the Host for issues about Host-created events; contact us for Company Bookings.

2. Eligibility and Accounts

2.1 Age

You must be at least 18 years old to create an account, host an event, or complete a paid purchase in your own name. If you book or register a minor for a Company Booking or event, you represent that you are the minor’s parent or legal guardian (or have authority to do so) and that you accept these Terms and any required waivers on the minor’s behalf.

2.2 Account registration

Certain features require an account. You may sign up or log in using a one-time passcode or magic link sent to your email address and/or phone number. You agree to:

provide accurate, current information;
keep your contact information up to date;
not share OTP codes or magic links, and not allow others to access your account;
notify us promptly of any unauthorized use of your account; and
accept responsibility for activity that occurs under your account.

We may refuse registration, reclaim usernames/handles, or require re-verification at our discretion. Account credentials and registration data are processed as described in our Privacy Policy.

2.3 Profiles

You may set a handle, name, phone number, and notification preferences. You must not impersonate another person or misrepresent your affiliation with any person or entity.

3. Information We Collect and How We Use It

This section summarizes practices described more fully in our Privacy Policy. By using the Services, you acknowledge these practices.

3.1 Categories of information

Depending on how you use the Services, we may collect:

Category	Examples
Account & identity	Email, phone number, name, handle, date of birth
Booking & ticket data	Lesson/rental/demo selections, dates, locations, gear sizes, experience level, ticket types, waitlist status, minors’ names and ages
Waiver & safety	Legal name, electronic signature, emergency contact name and phone, parent/guardian consent
Payment	Payment method details processed by our payment processor (e.g., Stripe); customer IDs and limited payment metadata we store
Host/event content	Event titles, descriptions, venues, cover images/videos, ticket settings, cohost assignments
Communications	Message content and delivery metadata for emails and SMS
Device & usage	IP address, browser/device info, cookies or similar technologies, analytics events (e.g., PostHog, Vercel Analytics)

3.2 How we use information

We use information to:

provide, operate, secure, and improve the Services;
process bookings, ticket purchases, refunds, store credit, and subscriptions (including Gnarly Tickets Pro, if applicable);
authenticate you and prevent fraud or abuse;
send transactional emails and texts (confirmations, reminders, cancellations, waitlist updates, security/OTP messages, host purchase digests you enable);
send marketing emails and texts where permitted by law and these Terms (see Section 8);
enable Hosts and cohosts to manage their events and registrant lists as described in Section 6;
comply with law, enforce these Terms, and protect rights, safety, and property; and
analyze usage and troubleshoot issues.

3.3 Sharing

We may share information with:

payment processors (e.g., Stripe) to complete transactions;
communications providers (email and SMS vendors) to deliver messages;
Hosts and cohosts of events you join or purchase, as described in Section 6;
service providers who help us host, store, analyze, or support the Services (under confidentiality and data-protection obligations);
affiliates under common control (e.g., House of Gnarly / Harbor Blues Surf Supply brands); and
authorities or third parties when required by law or to protect rights and safety.

We do not sell personal information for money. We do not share SMS-program phone numbers with unaffiliated third parties for their own independent marketing. See the Privacy Policy for California and other privacy rights.

4. Company Bookings (Lessons, Rentals, Demos)

4.1 Booking flow

When you book a Company Booking, you agree to the pricing, schedule, location, gear options, add-ons (such as action-camera rental or equipment protection), and any waiver or policy shown before payment. You authorize us (and our payment processor) to charge the payment method you provide for the amounts disclosed at checkout and for any authorized card-on-file charges stated in the applicable agreement (for example, damage, loss, late return, or deposit-related charges).

4.2 Group packages

For group lesson packages, the organizer may pay for the group and share a claim or registration link. Each participant (or their guardian) must complete required registration and waivers. Failure of a participant to complete registration does not automatically entitle the organizer to a full refund except as stated in the applicable cancellation policy.

4.3 Waivers and risk

Surf lessons, ocean activities, rentals, and demos involve inherent risks. Where a waiver or assumption-of-risk agreement is presented, your electronic signature is binding. Company Bookings are governed in part by those documents and by Rhode Island law as stated therein.

4.4 Your cancellation of Company Bookings

Cancellation, refund, and store-credit rules are set out in the cancellation or no-show policy presented at booking (and may differ for individual vs. group bookings). Typical frameworks may include full refund windows, store-credit windows, and forfeiture close to start time or after no-show; the policy shown at purchase controls. Requests generally require a reason and are processed through our cancellation flows.

4.5 Our right to cancel Company Bookings

We may cancel, reschedule, or modify a Company Booking for weather, safety, instructor availability, capacity, equipment issues, force majeure, suspected fraud, or any other reason at our sole discretion. Where we cancel, we will generally offer a refund, store credit, or reschedule option as we determine appropriate and as required by law.

5. Creating and Hosting Events

5.1 Host responsibilities

If you create an event, you are the Host. You are solely responsible for:

accurate titles, descriptions, dates, times, venues, and ticket terms;
compliance with all applicable laws, permits, venue rules, tax obligations, and age restrictions;
delivering the event as advertised (or clearly communicating changes);
your refund policy (which must comply with law and these Terms);
the safety and conduct of your event; and
any additional terms you impose on attendees, provided they do not conflict with these Terms.

5.2 Visibility and roles

Events may be public, unlisted, or private, as supported by the Services. Owners may add cohosts. Cohosts may help manage the event as permitted by the product; owners remain responsible for cohost actions. Soft-deletion or removal of an event does not relieve you of obligations to attendees who already purchased tickets.

5.3 Communities

If you create or manage a community, the same conduct, content, and data rules apply to community materials and associated events.

5.4 Prohibited events and content

You may not create, promote, or host events or content that:

promote hate speech, discrimination, or harassment based on race, ethnicity, national origin, religion, caste, sexual orientation, gender identity, age, disability, body type, or any protected characteristic;
incite violence, terrorism, or criminal activity;
involve child sexual exploitation or endangerment;
are fraudulent, deceptive, or scam-related;
sell or promote illegal goods or services (including illegal drugs, unlawful weapons, or other prohibited items);
infringe intellectual property, privacy, or publicity rights;
are sexually explicit in a manner that violates law or our policies; or
we reasonably determine are harmful, unsafe, or inconsistent with the purpose of the Services.

We may remove events, void tickets, withhold or reverse payouts where applicable, suspend accounts, and report conduct to law enforcement.

5.5 Platform rights over events and tickets

We may, at any time and in our sole discretion (with or without notice, except where required by law):

remove, unpublish, make private, cancel, or delete events;
cancel, void, invalidate, or refund tickets or registrations;
disable check-in, waitlists, or messaging features;
limit visibility or distribution of an event; and
retain records as needed for legal, accounting, fraud-prevention, or dispute purposes.

Examples of when we may act include policy violations, illegal or harmful content, fraud, chargebacks, safety concerns, technical errors, or legal process. Where we cancel a paid Company-facilitated transaction because of our own material error, we will use commercially reasonable efforts to refund or otherwise make the purchaser whole. For Host-created events, refunds remain primarily the Host’s responsibility unless we elect to process a refund through our payment tools.

6. Host Access to Registrant and Attendee Data

6.1 What Hosts may receive

When someone registers for or purchases a ticket to your event, you (and your cohosts) may receive registrant information reasonably needed to run the event, which may include names, ticket types, purchase times, check-in status, minor child name/age where provided, and exported attendee lists (e.g., PDF). Depending on product configuration, you may also receive contact details or digests about purchases. We may limit certain fields (for example, we may not expose attendee emails in every host view).

6.2 Host obligations as data recipient

If you receive personal information of attendees or registrants, you agree that:

you will use it only to communicate about and operate the specific event (and related lawful follow-up the attendee reasonably expects), unless you have a separate lawful basis and clear consent;
you will not sell, rent, or share attendee data with third parties for their marketing;
you will not use the Services to build unrelated marketing lists without consent;
you will safeguard the data with reasonable security measures;
you will comply with applicable privacy and anti-spam laws (including CAN-SPAM, TCPA, and state laws); and
you are an independent controller (or similar role under applicable law) for your use of attendee data after it is made available to you.

Attendees acknowledge that registering or purchasing shares relevant information with the Host and cohosts as described here and in the Privacy Policy.

7. Ticket Purchases, Payments, and Fees

7.1 Purchases

Ticket and booking prices, fees, taxes (if any), and currency are displayed before you confirm payment. By completing a purchase you authorize the charge. Paid tickets may be free or paid; waitlists may convert to tickets subject to availability and notice.

7.2 Payment processing

Payments are processed by third-party processors. Their terms apply to the processing of your payment method. We do not store full card numbers on our servers.

7.3 Fees and subscriptions

We may charge platform, booking, or service fees. Optional subscriptions such as Gnarly Tickets Pro are billed according to the plan terms shown at signup and renew until canceled under those terms.

7.4 Refunds for Host-created events

Unless we state otherwise, Hosts set and honor refund policies for their events, and purchasers should contact the Host first. If an event is canceled or not substantially delivered as advertised, Hosts must provide refunds as required by law and these Terms. We may, but are not obligated to, assist with refunds, reverse charges, or void tickets. A refunded ticket may not be used to attend; doing so is fraud.

7.5 Chargebacks

You agree to contact us or the Host to resolve issues before filing a chargeback where reasonable. We may suspend accounts associated with excessive or abusive chargebacks.

7.6 Taxes

You are responsible for any taxes associated with your purchases or, if you are a Host, with your ticket sales, except where we expressly collect and remit a tax on your behalf.

8. Emails and Text Messages

8.1 Transactional emails

We and our vendors may send transactional emails related to your account and transactions, including: account verification; booking and ticket confirmations; reminders; cancellations; waitlist updates; store-credit notices; host purchase digests you enable; and service-related notices. These are part of the Services and generally cannot be opted out of while you maintain an account or pending booking, except as required by law.

8.2 Marketing emails

Where you opt in (including via signup acknowledgments such as agreeing to receive occasional email updates), we may send marketing or promotional emails about products, events, features, or offers. You may unsubscribe via the link in those emails. Opting out of marketing does not stop transactional messages.

8.3 Transactional text messages (SMS/MMS)

By providing a phone number for authentication, booking, or event participation, you consent to receive transactional SMS/MMS, which may include OTP codes, booking reminders, session or event reminders, cancellations, and similar service messages. Message frequency varies. Message and data rates may apply. Delivery is subject to your carrier; we are not liable for delayed or undelivered messages.

8.4 Marketing text messages

Where required by law, we will obtain additional express consent before sending marketing SMS/MMS. Marketing texts may include promotions, new offerings, or event suggestions. Consent is not a condition of purchase unless we clearly state otherwise where permitted.

8.5 Opting out of SMS

You may reply STOP to cancel SMS from a given program or number, or HELP for help. After opting out, you may receive a final confirmation message. Opting out of SMS may limit your ability to use phone-based login or SMS-dependent features; you may still use email-based login where available. Re-subscribing may require providing your number again and following any prompt we provide.

8.6 Host and community messaging

Hosts must not use email or SMS tools (whether ours or theirs) to spam, harass, or send unlawful content. Hosts are responsible for compliance when messaging attendees.

9. User Content and Media Uploads

9.1 Your content

You may upload or submit content including event cover photos and videos, venue photos, descriptions, profiles, waiver signatures, and other materials (“User Content”). You retain ownership of your User Content, subject to the license below.

9.2 License to us

You grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for formatting/display), distribute, publicly perform and display, and otherwise use User Content as needed to operate, promote, and improve the Services and to promote your events or our brands. This license continues for a reasonable period after deletion for backup, legal, and archival purposes.

9.3 Content standards

User Content must not:

be illegal, or promote illegal activity;
contain hate speech, harassment, threats, or extremist propaganda;
depict sexual exploitation of minors or any child sexual abuse material;
contain malware, viruses, or harmful code;
infringe copyrights, trademarks, or other rights;
depict extreme violence or graphic content we deem inappropriate for the Services;
include private information of others without authority; or
be deceptive or impersonate others.

You represent that you have all rights and consents needed to upload User Content (including likenesses of identifiable people) and that our use under these Terms will not violate any law or third-party right.

9.4 Monitoring and removal

We do not have an obligation to monitor User Content, but we may review, remove, disable, or refuse any User Content at our sole discretion. We may preserve and disclose content when required by law or to protect rights and safety.

10. Acceptable Use

You agree not to, and not to attempt to:

use the Services for any unlawful purpose or in violation of these Terms;
harass, abuse, stalk, threaten, or harm others;
post or transmit hate speech, discriminatory content, or content that glorifies violence;
spam, phish, or send unsolicited bulk communications;
scrape, crawl, spider, or use automated means to access the Services or extract data except via documented APIs we expressly authorize;
reverse engineer, decompile, or attempt to derive source code except to the extent such restriction is prohibited by law;
probe, scan, or test the vulnerability of any system or network, or breach security or authentication measures;
interfere with or disrupt the Services, servers, or networks (including DDoS, flooding, or overloading);
introduce malware, ransomware, trojans, or other harmful code;
circumvent rate limits, ticket limits, waitlists, paywalls, geographic or privacy restrictions, or access controls;
access accounts, data, or events you are not authorized to access;
forge headers or disguise the origin of any content;
use another user’s account without permission;
buy, sell, or transfer accounts or tickets in unauthorized ways (including fraud or scalping where prohibited);
use the Services to compete with us by systematically copying features or content without permission; or
assist or encourage others in doing any of the above.

Violation may result in immediate suspension or termination, ticket voiding, event removal, legal action, and reporting to law enforcement.

11. Security; No Unauthorized Access or Hacking

You must not engage in unauthorized access, hacking, or security testing against the Services or our users. Without limitation, you must not:

exploit bugs or vulnerabilities except through a coordinated disclosure channel we designate (if any);
use stolen credentials, credential stuffing, or SIM-swap related abuse;
intercept, tamper with, or redirect payments or tickets;
manipulate QR codes, check-in systems, pricing, inventory, or promotional logic;
bypass authentication, CAPTCHA, OTP, or encryption; or
access non-public APIs, admin tools, databases, or storage buckets.

You must promptly notify us if you discover a security vulnerability or unauthorized access related to your account. We may investigate suspected violations and may involve law enforcement.

12. Intellectual Property

The Services, including software, design, text, graphics, logos, and trademarks, are owned by us or our licensors and are protected by intellectual property laws. Except for the limited right to use the Services as permitted under these Terms, no rights are granted to you. Feedback you submit may be used by us freely without obligation to you.

13. Third-Party Services and Links

The Services may integrate or link to third parties (payment processors, video hosts, maps, analytics, carriers, etc.). We are not responsible for third-party services, and their terms and privacy policies apply. Your dealings with Hosts and other users are solely between you and them, except as expressly stated for Company Bookings.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT WILL BE ACCURATE OR RELIABLE.

WE DO NOT CONTROL HOST-CREATED EVENTS AND ARE NOT LIABLE FOR THE ACTS OR OMISSIONS OF HOSTS, ATTENDEES, OR OTHER USERS. OCEAN, SURF, AND OUTDOOR ACTIVITIES INVOLVE INHERENT RISKS; PARTICIPATION IS AT YOUR OWN RISK SUBJECT TO ANY APPLICABLE WAIVER.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE TRANSACTION GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

16. Indemnification

You will defend, indemnify, and hold harmless the Company and its affiliates, and their officers, directors, employees, and agents, from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your events or Host activities; (d) your violation of these Terms or law; (e) your misuse of attendee or registrant data; or (f) disputes between you and other users.

17. Suspension and Termination

We may suspend or terminate your access to the Services, cancel or void tickets, delete or unpublish events, and refuse future use, immediately and without prior notice if we believe you violated these Terms, pose a risk to us or others, or for any other reason at our sole discretion (consistent with LastPass-style and Eventbrite-style platform enforcement). You may stop using the Services at any time and may request account deletion subject to our retention needs for legal, tax, fraud-prevention, and operational records. Provisions that by their nature should survive (including ownership, licenses for residual copies, disclaimers, limitations, indemnities, and dispute terms) will survive termination.

18. Changes to the Services and to These Terms

We may modify or discontinue features of the Services at any time. We may update these Terms by posting a revised version and updating the “Last updated” date. Material changes may also be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services.

19. Dispute Resolution; Governing Law

19.1 Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Except as otherwise required by law, exclusive venue for disputes not subject to informal resolution lies in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

19.2 Informal resolution

Before filing a claim, you agree to contact us at the address below and attempt to resolve the dispute informally for thirty (30) days.

19.3 Class action waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

20. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, the Privacy Policy, and any applicable waivers or checkout policies constitute the entire agreement between you and us regarding the Services. Headings are for convenience only. “Including” means “including without limitation.”

21. Contact

Future Proof Collective, Inc. Email: ops@futureproof.so
Legal / privacy inquiries: ops+legal@futureproof.so Mailing address: 225 Dyer St, Floor 2, Providence, RI 02903

For Host-created event issues, contact the Host first. For Company Bookings (lessons, rentals, demos), contact us.